IT Field Service Technician

Elite Technical is seeking an IT field service specialist for a contract position in Austin, TX. The work involves the repair of equipment and components at field locations and customer sites. Due to the nature of the work performed for this client and it's end customers, any candidate seeking to be considered must be a U.S. citizen with the ability to hold a Top Secret government clearance. Preference will be given to candidates with an active clearance.

Representative duties:
• Provide on-site technical support for software and hardware installs, hardware moves, add or changes of hardware/software for the end-user community.
• Address Incident tickets to include break/fix issues.
• Provide mobile device support to include iPhone/ iPad/Blackberry/ Droid.
• Resolve printer issues namely toner replacement, paper jams, connectivity issues and printer maintenance.
• Update asset inventory via ticketing system database.
• Working knowledge and experience with Active directory.
• Provide desk-side assistance to executive staff.
• Writing and/or editing existing procedures.
• Basic network troubleshooting.
• Provide basic telephone support.

Required Skills

6+ years of relevant experience with high school diploma or 3+ years of experience with AA.
CompTIA A+ and Dell certifications required. Ability to obtain Network + certification.
• Excellent analytical skills.
• Excellent troubleshooting skills, hardware and software.
• Excellent communication skills; oral and written.
• Ability to work well with others and in a team environment.
• Basic networking skills.
• Customer service oriented.
• Ability to operate with some latitude for independent judgment and action required.
• Actively seeks input and feedback, listens, takes action and keeps others informed in a timely manner.
• Adheres to standards as defined in standard operating procedures to ensure standardized support.

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Location

Austin, TX

Openings

1

Anticipated Start Date

Monday, April 30, 2018

Anticipated Duration

6+ months - possible contract to direct

Date Posted

Wednesday, April 18, 2018

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Elite Technical Services, Inc. participates in the E-Verify program to confirm the employment eligibility of all persons hired. This means that we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Elite Technical Services, Inc. will not use E-Verify to pre-screen job applicants.

Elite Technical Services, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.