Desktop Support Technician

Desktop Support Technician - IT Support Technician - PC Support Technician - Tech Support. 1 opening in New York, NY, lower Manhattan for our customer a provider-sponsored health insurance company. These are 12 month plus contract positions with extensions and potential conversion to full time employment built in. This is an urgent need with immediate interviews and on-boarding hiring cycle.

**What you will be doing**
- Enable productivity of users who are serving the company's members
- Provides quality deskside and remote support to end users
- Resolves desktop issues with various Operating Systems including Windows & MAC
- Supporting Virtual desktop infrastructure (VDI)

** What is expected**
- Installation, configuration, maintenance and troubleshooting support
- Document issues into ServiceNow IT Service Management (ITSM) software
- Follow up on service requests and problem tickets until resolution
- Help drive continues improvement
- Adhere to defined policies and procedures

**What you can expect**
- Proactive hiring and on-boarding cycle
- Opportunity for stability and growth within the organization
- Weekly pay cycle with access to company benefits

Required Skills

**What you will bring**
- Three (3+) plus years of Tech Support with 4 year degree
- Five (5+) plus years of Tech Support with 2 year degree or vocational certificate
- Ability to work evenings and weekends as needed
- End user support in an enterprise environment
- Technical support skills including:
(1) Desktop, Laptops, Tablets etc-
(2) MS Windows OS
(3) MAC iOS
(4) Virtual desktop infrastructure (VDI)
(5) Active Directory
(6) MS Office 365
(7) Outlook 365
(8) Printer, Network connectivity, Virtual Private Network (VPN), IP Phones and Tablet support
- Deskside and remote end user support
- ITSM update and documentation skills and practices

- Preferred background - priority consideration
(1) Understanding of ITIL/ITOM processes and procedures
(2) ServiceNow ITSM
(3) Adobe suite, Adobe Cloud etc
(5) Certifications
i. CompTIA A+, Network+ Security+ etc-
ii. ITIL Foundations
iii. Microsoft MCSA, MCSES
iv. Other major IT based certs

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Location

New York, NY

Openings

1

Anticipated Start Date

Monday, September 17, 2018

Anticipated Duration

6-12 months+ (Poss T2P)

Date Posted

Tuesday, August 21, 2018

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Elite Technical Services, Inc. participates in the E-Verify program to confirm the employment eligibility of all persons hired. This means that we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Elite Technical Services, Inc. will not use E-Verify to pre-screen job applicants.

Elite Technical Services, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.