Junior Technician (Mobile Devices)

Seeking a Junior level Bench Technician to provide phone and hands-on support of rugged, handheld computing devices for mobile workers. This will be a 6+ month contract located in Woodbury, NY.

Under the direct supervision of the Service Manager, the Bench Technician will perform the following duties:

- Troubleshoot and resolve customer issues relating to equipment problems by fixing the company's full line of rugged mobile computers by determining the most effective repair method.
- Engage with and reassure customers to deliver outstanding customer support and service.
- Meet or exceed key company and individual performance objectives including service and repair metrics.
- Assist with the management of inventory involving new parts, recording inventory volumes and tracking part utilization.
- Perform various inventory tasks such as counting and monitoring inventory levels.

Required Skills

- Bachelor-s degree or High School Diploma with completion of technical school training program
- 1-2 years mobile device troubleshooting experience
- Excellent Oral and written communication skills
- Ability to lift 25 pounds
- Ability to operate office equipment
- Strong teamwork and collaboration skills
- Basic knowledge of Microsoft Office
- Training will be provided

- Experience with Salesforce.com and/or any related Service Management software
- Experience with Mobile Device/Cell Phone repair

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Woodbury, NY



Anticipated Start Date

Monday, August 13, 2018

Job Type


Anticipated Duration

6+ months

Date Posted

Saturday, July 28, 2018

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Elite Technical Services, Inc. participates in the E-Verify program to confirm the employment eligibility of all persons hired. This means that we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Elite Technical Services, Inc. will not use E-Verify to pre-screen job applicants.

Elite Technical Services, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.