Help Desk Specialist

Elite Technical has multiple openings for Help Desk Specialist to work in a 24/7 enterprise call center to support a DHS agency in Arlington, VA (Metro Accessible). We are interested in people who can work Monday - Friday between 6:00 AM to 6:00 PM.

The Help Desk Specialist will be responsible for the following tasks:

- Provides technical Tier I phone support to users for moderately complex computer related technical problems on a primary account
- Enters tickets into the Remedy call tracking tool; ensures information is accurate, prioritized and assigned to a queue

Are you interested in learning more about this Arlington, VA based job opportunity? Are you a Secret Cleared Help Desk Support professional? Call Elite Technical right away for consideration

Required Skills

- Active DoD Secret clearance
- Have or be able to pass DHS EOD suitability clearance
- HS Diploma or GED, and / or 1-4 years- experience.

- One (1+) plus years current experience working in a Call Center (gov't enterprise exp. is a plus)
- One (1+) plus years of current Help Desk Support experience
- Basic understanding of MS Office 2007/2010 and the ability to troubleshoot Windows 7/10 issues
- Ability to work independently or with a team
- Strong communication skills
- Strong interpersonal skills to interact with end-users
- Strong analytical and problem solving skills

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Location

Arlington, VA

Openings

2

Anticipated Start Date

Monday, October 1, 2018

Anticipated Duration

6-9 months w/ option for CTH

Date Posted

Friday, August 17, 2018

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Elite Technical Services, Inc. participates in the E-Verify program to confirm the employment eligibility of all persons hired. This means that we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Elite Technical Services, Inc. will not use E-Verify to pre-screen job applicants.

Elite Technical Services, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.