Field Service Administrator (DoD Secret Clearance)

We are seeking a Field Service Administrator that holds a DoD Secret Clearance and is IAT Level II certified for an immediate Contract to Hire opportunity supporting an ongoing contract at Walter Reed National Military Medical Center (WRNMMC) based in Bethesda, MD. The Field Administrator will be responsible for managing and administering primarily Ricoh multi-functioning printers across 60 different buildings. Devices including commercial / industrial systems to individual printers.

**Management and administration of these devices includes**
(1) On-going software updates and patches
(2) Image and Re-Image MFD devices with Microsoft (MS) Windows 10
(3) Support MS Windows Servers and PCs used to upload jobs to the MFD devices
(4) Re-configure MFD software when required for troubleshooting and maintenance
(5) Utilize and sustain monitoring tool to manage the daily operation of the multifunction devices
(6) Upgrade and test MFD solution on Joint Medical (JMED) network architecture
(7) Secure MFDs in compliance with WRNMMC device security requirements including Federal, DoD and HIPPA compliance standards (upgrades, patches, network configuration, access etc-)
(8) Responsible for device maintenance during off-hours maintenance window
(9) Support manufacturer field techs with break/fix operations where necessary
(10) Work with WRNMMC technical staff on operational technical support issues effecting MFD devices
(11) Manage and test disaster recovery and failover process
(12) Create, update and close service tickets

To learn more about this job opportunity, contact Elite Technical for immediate consideration


Required Skills

**Qualified Field Service Administrators will present the following qualifications**
* Hold an active DoD Secret Clearance
* Certifications compliant with DoD Directive 8570.1M Information Assurance Training Level II (IAT II), such as Security+ CE
* Technical Support background that includes:
- Enterprise level Network Device Support
- High end multi-functional printer platforms (preferred)
- Basic Server Support, MS Windows Server
- PC Support (Windows 10)
- Network Connectivity (TCP/IP)
- Federal / DoD Network Security basics
* Customer Service oriented
* Has transportation and able to travel locally to other facilities

**About the Opportunity**
Are you qualified and interested in learning more about this opportunity? Contact Elite Technical for immediate consideration.

Our client offers their employees a rewarding career experience that includes; dynamic career opportunities, competitive salaries, excellent benefits, retirement funding, as well as ongoing training and professional development. The commitment is to providing the best possible climate for maximum development and goal achievement for all their employees.

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Bethesda, MD



Anticipated Start Date

Monday, September 24, 2018

Job Type

Contract/Temp to Hire

Anticipated Duration

6 months CTH

Date Posted

Thursday, September 6, 2018

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Elite Technical Services, Inc. participates in the E-Verify program to confirm the employment eligibility of all persons hired. This means that we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Elite Technical Services, Inc. will not use E-Verify to pre-screen job applicants.

Elite Technical Services, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.