100% remote opportunity for a ServiceNow Business Analyst that currently resides in one of the following states: Wash DC, MD, VA, DE, WV, NC, PA, FL, NJ, NY, TX AND is open to becoming a FTE employee to our client, a major Healthcare Insurance organization, within 12 months of the assignment starting. The ServiceNow Business Analyst will assist our client in reviewing, analyzing, and evaluating user needs to create effective solutions that align with overall business strategies. They will be responsible for capturing business requirements in the form of agile stories and workflows, ensuring that these requirements are articulated clearly for developers. Effective communication with all stakeholders throughout the requirements gathering and testing process is vital to the success of the projects. Additionally, they will manage the team-s work queue as needed and ensure that development timelines are met. This position requires a detail-oriented individual who can work collaboratively with various teams to drive successful project outcomes.

Responsibilities
- Document requirements and create clear specifications that can be understood by the ServiceNow development team
- Enable agile methodologies and capture business requirements in agile stories
- Liaise with stakeholders and developers to ensure that the solutions developed meet the needs of the business and its users
- Provide proper communications to all stakeholders throughout the requirement and testing process
- Manage the team work queue as needed

Required Skills

- 3 years as a Business Analyst with at least 2 years of ServiceNow experience / knowledge. Must have at least 2 modules of ServiceNow expertise.
-BS Degree is preferred but in lieu of a degree, 4 years of additional experience is acceptable (7 total)
-Experience in IT Service Management design, transition or operations processes
-Experience in business analysis and configuration or administration of 2+ modules of ServiceNow Platform (ITSM, ITOM, and CMDB areas)
- Understanding Scrum Methodology
-Expert organizational and time management skills with the ability to prioritise, self-starter able to work independently with minimum of supervision
- Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members
-Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts,
- Decompose high-level information into details
- Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members
- Demonstrate experience in communicating across all levels of an organization, at the most senior levels