Customer Support Technician - 100% Remote

Our client is hiring a Customer Support Technician to join a mission-critical team where your problem-solving skills will directly support national defense operations.

Why This Role Matters:

You will be the frontline problem-solver, helping internal and external customers navigate technical challenges every day. Your work keeps systems running and people productive, making a real impact on projects that matter.

What You Will Do:

- Field customer inquiries and provide fast, friendly technical assistance
- Diagnose and troubleshoot a wide range of IT issues
- Deliver practical solutions and workarounds that keep customers moving
- Escalate complex issues to senior support teams when needed
- Help build and maintain documentation, knowledge bases, and training materials that empower customers to solve problems on their own

Required Skills

- Due to the nature of work performed within our facilities, U.S. citizenship is required.
- Associate degree is required or equivalent relevant experience, plus a minimum of 1 year of relevant experience (3 years of support experience without a degree).
- Ability to facilitate SRT calls to expedite service recovery and restoration
- Ability to monitor, verify configuration, and provide first level triage of networked servers, storage, and other infrastructure devices
- Strong communication and customer service skills
- Solid technical troubleshooting ability across common IT issues
- Comfort working in a fast-paced environment with shifting priorities
- Ability to contribute to documentation and knowledge-sharing resources