Our Client, a multinational telecommunications technology company has an urgent and immediate need for A Data Analyst to work onsite 3 days per week in their Plano, TX office.

You will work under the guidance of a Manager / Program Lead to support a small agile team building agentic automation, self-service capabilities, and autonomous ticket resolution.

Key Responsibilities:

Agile & Delivery Support:
- Support Scrum Master / Manager in running agile ceremonies (standups, sprint planning, retrospectives).
- Track delivery progress, risks, and dependencies across a small team.
- Help maintain backlog hygiene and ensure work is clearly defined and prioritized.
- Prepare status updates and weekly tracking reports for leadership

Data Analysis & KPI Tracking (Core Focus):
- Assist in defining and tracking KPIs for platform performance, such as:
o Ticket deflection / autonomous resolution
o Self-service adoption and completion rates
o Time-to-resolution improvements
o Cost savings and operational efficiency
- Collect and analyze data from ticketing systems and platform telemetry.
- Build simple dashboards and reports (Excel / Power BI) showing trends and impact.
- Help establish baseline vs. post-release comparisons to demonstrate value.

GenAI / Agentic Platform Understanding:
- Develop working knowledge of:
o GenAI capabilities and limitations
o Agentic workflows (automation, orchestration, human-in-the-loop)
- Support definition of business requirements, acceptance criteria, and success metrics for new features.
- Partner with engineering and operations teams to understand how features impact real workflows.

Executive Reporting & Storytelling:
- Create concise executive-ready outputs:
o Weekly summaries
o Feature impact briefs
o Monthly value reports
- Translate technical work into:
o What changed-
o Why it matters-
o What value it delivered-
- Support preparation of leadership presentations and demos.

Continuous Improvement & Operations Insights:
- Identify improvement opportunities in:
o Support workflows
o Self-service usability
o Automation gaps
- Contribute ideas on how to increase:
o Adoption
o Automation coverage
o User experience and effectiveness


If you would like to learn more, please reach out to Elite Technical

Required Skills

Required Skills:

- MBA (or equivalent) with focus on Analytics, Operations, Technology, or AI OR 2-4 years of experience in:
o Consulting / Business Analytics / Operations / Product Ops
- Strong analytical mindset (Excel required; Power BI/Tableau preferred)
- Hands on experience using Agentic tools in day to day work
- Strong communication skills-able to simplify and structure information
- Interest in GenAI, automation, and digital transformation
- Comfortable working in cross-functional teams
- Strong problem-solving and analytical skills..