Seeking a Desktop Engineer primarily responsible for working onsite 3-days per week (Tuesday, Wednesday, Thursday) with end-user and VIP IT escalation support from Tier 1 engineers. This position will handle technical support requests directly from customers as well as an escalation from other team members and field engineers. This position requires dedication, persistence, effective utilization of provided resources, and the ability to deliver superior customer service. This role will report to a team leader. The person selected will be responsible for 8-10 tickets per day supporting 500 users.

Our client is looking to onboard as a 6 months contract to hire. This is a Hybrid role requiring (3) days on site in Vienna (Tu/Wed/Thurs) with Mon & Friday being remote/home.

Responsibilities:

- Support/manage desktop operating systems
- Administrating and maintaining Windows Server 2016 and above
- Email Administration with high-level user management, including configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues
- Basic virtualization Administration, which may include rebooting virtual machines, resource allocation, basic architecture knowledge
- Troubleshoot Windows and Mac OS-related issues at hardware and software levels
- Troubleshoot Remote Desktop Services and VPN (SSL and IPSec)
- Manage & troubleshoot Active Directory, Office365, Azure, Dynamics 365, WDS imaging & Group Policy. (Exchange/Sharepoint/Onedrive/Teams) using GUI and PowerShell

Required Skills

- Must be US Citizen due to government requirement.
- Minimum 3 years of IT experience with IT administration and support experience with windows administration and management of Active Directory, DHCP, DNS, and Group Policy
- Previous Experience in a fast-paced consulting or MSP environment as plus
- Experience with MS Intune MDM, including but not limited to configuration policies, compliance policies, and app protection for various device types
- Experience with Microsoft AutoPilot
- Intermediate knowledge of troubleshooting common remote solutions such as RDP and Azure WVD
- Basic understanding of core network components
- Maintaining standards and documentation on an ongoing basis as products and technologies evolve
- Strong consulting and communication skills
- Confidence and experience in front of clients
- Strong ability to work in a team-based environment
- Ability to be a self-starter and possess good time management skills
- Strong ability to manage their ticket queue in tandem with taking client support phone calls