The Housing Choice Voucher (HCV) Manager provides leadership, management, and oversight for the daily operations of the HCV program. Assisting the HCV Assistant Director, you will drive operational efficiency, ensure strict regulatory compliance, and lead a high-performing team focused on applicant screening, eligibility, and recertification processes.

Key Responsibilities:
- Operations Management: Oversee day-to-day applicant screening, eligibility determination, and annual/interim recertifications.
- Compliance & Quality Control: Ensure strict staff compliance with HUD regulations, the agency-s Administrative Plan, and SEMAP key indicators.
- Team Leadership: Supervise, coach, and evaluate assigned staff to optimize productivity, data integrity, and career development.
- Escalation & Resolution: Serve as the main point of contact to resolve non-routine issues and complaints from applicants, participants, landlords, and owners.
- Process Improvement: Develop and implement Standard Operating Procedures (SOPs) to boost customer satisfaction and efficiency.
- Reporting: Monitor utilization, certification, and financial reports to safeguard the integrity of Housing Assistance Payments (HAP).

Required Skills

- Bachelors degree in an area such as public administration, community planning, urban studies, business administration, or a related field; or an equivalent combination of education and related work experience.
- Housing Choice Voucher Program Management Certification or equivalent certification within one (1) year of employment.
- Three (3) years of management/supervisory experience, preferably supervising a large staff or within a high-volume housing, public sector, or human services environment.
- Experience administering or managing Housing Choice Voucher Program activities is strongly preferred.
- Proven experience managing operations and leading teams in a high-volume, production-driven environment with stringent deadlines.
- Deep knowledge of HUD rules, regulations, and housing choice voucher programs.
- Working knowledge of tenant/landlord law and contract administration.
- Experience serving and communicating effectively with diverse, low-income populations and community stakeholders.
- Strong analytical, problem-solving, and conflict-resolution skills.