Our client, a major Entertainment Cruise line Company is seeking a SACM Ops Lead for a long-term contract. This is a hands on resource that needs to be able to manage an offshore team of 10+ Developers that are remote in Vietnam. The lead will be responsible for managing the day to day.

Responsibilities for this Role:

- Ensure that the SACM process is Fit for Purpose
- Sponsor the communication campaign to promote awareness and acceptance of the SACM process
- Provide the description, mission statement, roadmap, strategy, process objectives and metrics to measure success and obtain formal approval for the SACM process and its associated procedures.
- Monitor and review the execution of the SACM process at a high-level, ensure it remains consistent with the organization-s current culture and IT Service Management strategy and ensures coordination with all other IT processes
- Manage, monitor, review and update all procedural documentation and work instructions
- Manage any new requirements or changes to the process
- Define and improve the audit process; Monitor and review the execution of periodic audits
Coordinates design work for CI and Asset discovery, integrations, and other data import methods
- Responsible for the process design
- Define the Critical Success Factors (CSFs) and Key Performance Indicators (KPIs) for the process
- Coordinate the allocation of resources and/or responsibilities, while ensuring that all relevant staff have the required technical and business understanding, knowledge and training in the process, and are aware of their role in the process


If you want to learn more, please contact Elite Technical for more information.

Required Skills

- Must be US Citizen or Green Card per client requirement
- Strong SACM experience (Service Asset Configuration Management)
- Experience managing an offshore team
- Experience managing a team of 5 or more developers
- Ability to build and drive a team of SACM Resources
- Must be able to adjust to Offshore (Vietnam) time zone for calls when appropriate.