Our Client, a multinational telecommunications technology company has an urgent and immediate need for experienced OfficeTrack Solution & Process Optimization consultants for a 3-months contract to support the design, rollout, and continuous improvement of the OfficeTrack platform across dispatch and field operations.

Key Responsibilities:

- Design the OfficeTrack golden configuration with measurable acceptance criteria
- Build the phased rollout plan with change management (pilot, expand, scale)
- Design role-based permissions and system guardrails so manual workarounds become exceptions, not the norm
- Identify UI pain points, AI opportunities, and automation opportunities across dispatch and field
- Design integration improvements between OfficeTrack and adjacent systems (Amdocs, UKG, etc.)
- Define and execute the test plan against the production-like environment using tools Iris mentioned
- Surface a continuous improvement backlog as the engagement progresses


If you would like to learn more, please reach out to Elite Technical.

Required Skills

Required Qualifications:

- Experience with OfficeTrack or similar field service/workforce management platforms
- Strong background in dispatch, field operations, and workforce management systems
- Experience with enterprise integrations, process optimization, and workflow automation
- Knowledge of change management, testing strategies, and system governance
- Strong communication and stakeholder management skills