Elite Technical is seeking a Reporting Analyst / Business Intelligence Analyst who can analyze a Call Center environment within a Healthcare Payor/Insurance Organization. We are seeking Data Analysts who have worked within a Customer Service / Member Engagement related department in order to properly extract and analyze the department's data. The selected analyst will not just provide reports, but provide detailed analysis of their findings to thought leaders so that the derived knowledge can be used to make informed decisions and assist the organization in making better business decisions.

ESSENTIAL FUNCTIONS:
- 25% Engages in data exploration using various programming languages (reading and writing code), requiring advanced knowledge of multiple database structures
- 15% Collect, analyze, and interpret data to glean insights, and develop business appropriate recommendations
- 15% Serve as an expert resource supporting data questions and issues from stakeholders and driving to resolution
- 15% Research and analyze data flow across complex data ecosystem including operational and analytical data platforms
- 10% Manage the collection of business and technical requirements from stakeholders to deliver data driven solution. Produces and reviews technical documentation that is consistent with professional standards.
- 20% Lead in the design, development, validation and delivery of data to provide insight into business decisions

Although this position is 100% remote, we are seeking candidates that reside in an approved state for possible conversion to FTE status with our customer: Wash DC, MD, VA, WV, NC, PA, DE, NY, NJ, TX, FL

Required Skills

- Education Level: Bachelor's Degree - In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
- Experience: 8 years experience as a Data Analyst / BI Reporting Analyst in an progressively responsible analytical/quantitative role.
- 5 years of experience within a healthcare payor organization. Must have worked within a Call Center / Member Engagement Department/Project
- Hands on experience with: SalesForce, FACETS, SQL and PowerBI
- Strong project management skills and ability to manage multiple and diverse stakeholders and leadership roles.
- Strong quantitative, analytical and problem solving skills.
- Excellent communication skills both written and verbal
- NICE Phone System Experience is a big plus