Our client, a non-profit Federal Healthcare Insurance organization located in the Glen Burnie Maryland area, is seeking an Trainer/Procedure Analyst to join their Training, Productivity and Testing Department to support production areas by developing and delivering accurate Operational reference material, training programs, and procedures. We are seeking candidates Responsibilities include:

- Design and conduct in-house training.
- Prepare training and procedure manuals.
- Evaluate training and development effectiveness.
- Develop and implement project plans and meet target dates.
- Perform other duties as assigned

This position is responsible for identifying training and reference needs in each production area, developing materials and/or programs that effectively address those needs, and presenting the information to new and existing staff. In addition, the individual collaborates with each department in order to analyze and assess the cross-departmental impact of proposed changes to systems, policies, and benefits.

This is a full-time, direct opportunity with our customer, who is offering a competitive salary; health, dental, & vision insurance; 401(k); and generous vacation leave. Want to learn more? Then you should contact Elite Technical right away for consideration!

Required Skills

- AA degree (or commensurate experience would be considered)
- 5+ years experience as a Trainer / Procedure Analyst within the Healthcare Insurance industry, training and putting together training materials for Healthcare Claims Department personal, and/or Customer Service personal within a Healthcare Insurance organization.
- Development, implementation and presentation of training programs
- Ability to analyze and write operational procedures
- Must have general healthcare insurance knowledge. Examples: Health Plan processing systems knowledge: HEALTHsuite, Formworks, Macess EXP, QNXT, NICE, etc, Claims Processing, handling member and provider calls, familiarity with Health Plan enrollment, provider file, data entry and mail sort areas
- Excellent verbal and written communication skills