Immediate Need for a ServiceNow Administrator to support our client, a major Federal Healthcare organization, in Reston VA (100% remote until late 2021/early 2022). The selected hire will perform the day-to-day administration of the ServiceNow platform across various environments and Scrum teams. The selected candidate will maintain the stability and usability of the platform, manage support for incidents, and manage upgrade planning and execution. Additionally, this person helps oversee the security of the ServiceNow platform, creating and enforcing security standards throughout the platform. Other duties include:

- Perform user account administration and governance, including group maintenance, user roles and process user license tracking, and monitoring of single-sign on providers
- Provides analysis of problems while working toward solutions to technical issues
- Actively manages the life-cycle of the platform and upgrades
- Document platform architecture and processes
- Use SCRUM/Agile development methodologies

This position is a contract to permanent opportunity with our client. This position is currently 100% remote, but will be located in Reston VA once deemed safe. Please contact Elite Technical immediately for consideration!

Required Skills

- 5+ years experience administering the ServiceNow platform (user mgt, troubleshooting, upgrades, configurations etc...)
- Certified ServiceNow System Administrator, Certified Implementation Specialist or Certified ServiceNow Application Developer (current certification number required)
- Seeking candidates that are willing to work off-hours support due to production related schedules
- History in securing the SeviceNow platform would be preferred
-History in supporting automation driven tasks (SN CI/CD pipelines) would be preferred
- ITIL v3 Foundation certification or beyond is plus
- Advanced ServiceNow skills such as workflow development and custom application development is nice to have
- Be able to create and configure business rules, UI policies, UI actions, client scripts, and ACLs
- Document platform architecture and processes
- Use SCRUM/Agile development methodologies
- Programming experience with server-side and client-side JavaScript, Ajax, JSON and XML, preferably within ServiceNow (business rules, script includes, client scripts, transform map scripts, etc.)