ITSM Manager

Seeking a process oriented ITSM Manager in the NY Tri-State area (NY, CT, NJ) responsible for Incident, Problem and Change Management to play a key role in improving colleague satisfaction for a financial institution. The position is 100% REMOTE and the end-client is looking to on-board as a 6 months contract to hire.

In this role, you will be required to perform the following tasks:

- Interface with IT Teams throughout the bank and their Vendor/Partners.
- Responsible for managing the lifecycle of all changes, with the primary responsibility of enabling beneficial changes to be made with minimal disruption to the business.
- Understand the knowledge and skillsets throughout the organization, so you can determine which subject matter experts to engage on a problem.
- Responsible for coordinating all aspects of problem diagnosis and resolution.
- Monitor the incidents to ensure that the Service Level Agreement are respected and Identify, initiate, schedule and conduct incident reviews.
- Responsible for planning and coordinating all the activities required to perform, monitor, and report on the processes.

Required Skills

- Minimum 5 years of ITSM experience
- Experience with ServiceNow, review policies and procedures
- Process oriented
- Able to support heavy documentation
- Must be a Self Starter
- Must have strong communication skills (written and verbal)
- Any ServiceNow Certifications are a PLUS.

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Location

Telecommute

Openings

1

Anticipated Start Date

Monday, April 5, 2021

Job Type

Contract/Temp to Hire

Anticipated Duration

6 months CTH

Date Posted

Thursday, March 18, 2021

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Elite Technical Services, Inc. participates in the E-Verify program to confirm the employment eligibility of all persons hired. This means that we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Elite Technical Services, Inc. will not use E-Verify to pre-screen job applicants.

Elite Technical Services, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.