Service Desk - Tier I (West Coast)


We have an immediate WORK FROM HOME position for Tier I Service Desk Technician to provide 100% phone Support to internal users (home based and in-office) across the country (primarily Midwest to West Coast). This will be a 12 month contract with the potential to extend or convert to full-time employment based on the business need and individual's work performance.

Job Responsibilities:

- Provide First Line Support
- Log user requests, incidents, and actions taken to resolve tickets within Client ticketing system
- Provide remote troubleshooting of PCs and standard approved applications using Client-provided remote access tool
- Password resets
- Fulfill standard pre-approved requests such as installation of approved applications
- Escalate to Client-s resources for advanced troubleshooting
- Follow client-approved SOPs and policies

Required Skills

* Minimum High School Diploma or equivalent
* Must be able to pass Background Investigation
* 3-5 years of recent Service Desk / Help Desk exp.
o Must have strong customer service skills and demonstrate patience with end-users-
o Must have strong verbal and written communication skills
o Strong Troubleshooting skills
o Troubleshoot Network, VPN and WiFi from a basic level
o Basic Active Directory to include unlocking accounts, password reset, etc.
o Ticketing System Fresh Service, or alternative
o Experience with MS Office Suite (Word, Excel, Visio, Outlook, PowerPoint), Email account setup and support

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Anticipated Start Date

Monday, May 3, 2021

Job Type

Contract/Temp to Hire

Anticipated Duration

6-12 months CTH

Date Posted

Friday, April 23, 2021

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Elite Technical Services, Inc. participates in the E-Verify program to confirm the employment eligibility of all persons hired. This means that we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Elite Technical Services, Inc. will not use E-Verify to pre-screen job applicants.

Elite Technical Services, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.