Service Desk Technician - Tier II/III


We have an immediate WORK FROM HOME position for a Tier II/III Service Desk Technician to provide 100% Remote Technical Support via phone, email, and chat to internal users (home based and in-office) across the country, as well as be an escalation point to the help desk team. This will be a 3 month contract with the potential to extend or convert to full-time employment based on the business need and individual's work performance.

Job Responsibilities:

- Provide Tier II/III Technical Support
- Respond to requests, incidents, and actions taken to resolve tickets within Client ticketing system
- Provide remote troubleshooting of PCs and standard approved applications using Client-provided remote access tool
- Be a technical resource for help desk team
- Fulfill standard pre-approved requests such as installation of approved applications
- Escalate to Client's resources for advanced troubleshooting
- Follow client-approved SOPs and policies

Required Skills

* Minimum High School Diploma or equivalent
* Must be able to pass Background Investigation
* 5+ years of recent Service Desk / Help Desk exp.
o Must have strong customer service skills and demonstrate patience with end-users-
o Must have strong verbal and written communication skills
o Strong HW/SW Troubleshooting skills
o Troubleshoot Network, VPN and WiFi connectivity issues
o Reimage machines
o Ticketing System Service Now, or alternative
o Experience with MS Office Suite (Word, Excel, Visio, Outlook, PowerPoint), Email account setup and support

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Anticipated Start Date

Monday, January 24, 2022

Job Type


Anticipated Duration

3 months w/ option to extend

Date Posted

Tuesday, January 11, 2022

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Elite Technical Services, Inc. participates in the E-Verify program to confirm the employment eligibility of all persons hired. This means that we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Elite Technical Services, Inc. will not use E-Verify to pre-screen job applicants.

Elite Technical Services, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.