Long term contract opportunity for an Information Technology (IT) oriented Technical Writer for our client, a major New York State Healthcare Insurance organization. The selected Tech Writer will be responsible for developing materials such as standard operating procedures and process maps in support of our client's Business Continuance, Service Management, Knowledge Management, and Disaster Recovery programs. The Technical Writer will participate in Table Top and actual DR tests ensuring documentation supports recovery; making modifications / suggestions based on lessons learned

Are you interested in a long term, 100% remote contract with the potential of connecting with one of the largest health plan providers in the greater NYC area? Do you have the communications skills to interface with IT and Business Teams? Do you have demonstrated experience developing comprehensive IT oriented documentation? Are you interested in learning more?

If so, contact Elite Technical immediately by applying below for immediate consideration.

Required Skills

The successful candidate will demonstrate the following background and capabilities:

(1) Create easy to understand documentation (existing and from scratch) which supports
- Service Management processes
-IT systems recovery processes
- Map systems to business processes
- Templates for future process documentation
- Project-related reports, minutes, manuals, briefs, instruction books, catalogs, and associated technical and administrative publications concerned with work methods and procedures, and installation and operation.
(2) Technical writing support for a Service Management, Help Desk, or Knowledge Management related group is highly desirable.
(3) Must have strong MS PowerPoint and video conferencing (Zoom, Teams, etc..) expertise
(4) Ability to adhere to set standards regarding order, clarity, conciseness, style, and terminology
(5) Conduct interviews with various technical staff
(6) Gather data for documentation, and attend documentation reviews
(7) Gather feedback on draft documents