Director, Cloud Services (100% Remote)

Our client is seeking a services leader based in USA to head their expansion of cloud services. The leadership role plans and directs all aspects of cloud services, and manages a team which includes Customer Success, Implementation and Support. This leader will be part of a global Public Safety team working with colleagues in their UK R&D Center and around the globe. They will ensure all implementation projects, initiatives, and processes are in conformance with organization's established policies and objectives.

This is a 100% Remote direct full-time position. Because this person will be interfacing back to the UK, prefer candidates living in the Eastern or Central Time Zones.

Key Responsibilities:

- Onboarding new customers quickly, and ensuring customers are active, engaged users who act as advocates for our client.
- Liaise with executive management to make decisions for operational activities and set strategic goals
- Develop and lead a performance-oriented culture
- Review financial information and adjust operational budgets to promote profitability
- Revise and/or formulate policies and promote their implementation
- Evaluate overall performance by gathering, analyze and interpret data and metrics
- Ensure that the operation runs with legality and conformity to established regulations
- Ensure our cloud services are secure through continuous monitoring, vulnerability management, and logging as part of ISO 27001 certification, SOC II audits and CJIS Controls.

Required Skills

- Must be US Citizen due to gov't requirement and able to pass a gov't background check
- Bachelor's Degree in Information Technology or relevant field: MSc/MA will be a plus. Computer Engineering or related field preferred. However, relevant demonstrable professional experience will also be considered.
- At least 10 years of experience in Services leadership roles of high tech industry
- Experience operating and supporting hosted and/or multi-tenant software delivered as-a-Service (SaaS).
- Experience operating and supporting hosted and/or multi-tenant software on Microsoft Azure Managed hosting platform
- Exceptional Customer facing skills
- Excellent organizational and leadership abilities
- Outstanding communication and people skills
- Knowledge of industry-s legal rules and guidelines
- Knowledge of data analysis and performance / operation metrics
- Implementation of integrated solutions which include database technologies
- Track record of ramping up quickly in an evolving and challenging role.
Well-honed troubleshooting skills at various levels of complexity.
- Ability to manage multiple tasks and projects in a fast-moving environment.
- Presentation skills; high degree of comfort with both large and small audiences.
- Must be able to pass a background check drug test prior to starting

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Location

Telecommute

Openings

1

Anticipated Start Date

Monday, June 27, 2022

Job Type

Direct Hire

Anticipated Duration

PERM

Date Posted

Friday, May 27, 2022

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Elite Technical Services, Inc. participates in the E-Verify program to confirm the employment eligibility of all persons hired. This means that we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Elite Technical Services, Inc. will not use E-Verify to pre-screen job applicants.

Elite Technical Services, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.