Help Desk Support (Tier I)

Immediate needs for several REMOTE Help Desk Support Specialists to provide tier 1 level customer service support for a 24x7x365 government environment/entity. We are seeking candidates with 1 year of customer service/helpdesk support experience, along with an active Public Trust OR a Secret clearance. Responsibilities Include:

- Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems
- Respond to technical issue through different communications channels (Emails, chats, and phones)
- Create detailed reports of reported issues (Includes customers name, location, error being received, troubleshooting attempted ect.)
- Generalized troubleshooting of reported issues (Reboot, clear cache, try another method/way)

These positions are 100% remote, and are contract-to-permanent opportunities with our customer who is the prime contract holder on a five year government contract. We are seeking candidates that are able to start ASAP, and can start their shift anytime between 5:30a to 9:30a EST.

Want to learn more? Then you should contact Elite Technical right away for consideration!

Required Skills

- Must have active Public Trust clearance (from any Government agency) supporting a Federal Government Agency OR a minimum current DoD Secret Clearance (5 years for investigation/reinvestigation)
- 1-3 years of experience providing tier 1 helpdesk/phone support
- Capable of providing incident, request, change, configuration, and asset management support via phone, email, web, and other channels necessary to users in the areas of e- mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed.
- Responsible, professional, reliable and able to work with little or no supervision is critical
- Excellent written and oral communication is critical
- ITIL and HDI certified (big plus)
- Remedy ticketing experience (big plus), open to other ticketing systems

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Anticipated Start Date

Monday, August 15, 2022

Job Type


Anticipated Duration

6 month T2P

Date Posted

Thursday, July 14, 2022

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Elite Technical Services, Inc. participates in the E-Verify program to confirm the employment eligibility of all persons hired. This means that we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Elite Technical Services, Inc. will not use E-Verify to pre-screen job applicants.

Elite Technical Services, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.