Immediate needs for several REMOTE Help Desk Support Specialists to provide tier 1 level customer service support for a 24x7x365 government environment/entity. We are seeking candidates with 1 year of customer service/helpdesk support experience, along with an active Public Trust OR a Secret clearance. Responsibilities Include:

- Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems
- Respond to technical issue through different communications channels (Emails, chats, and phones)
- Create detailed reports of reported issues (Includes customers name, location, error being received, troubleshooting attempted ect.)
- Generalized troubleshooting of reported issues (Reboot, clear cache, try another method/way)

These positions are 100% remote, and are contract-to-permanent opportunities with our customer who is the prime contract holder on a five year government contract. We are seeking candidates that are able to start ASAP, and can start their shift anytime between 5:30a to 9:30a EST.

Want to learn more? Then you should contact Elite Technical right away for consideration!

Required Skills

- Must have active Public Trust clearance (from any Government agency) supporting a Federal Government Agency OR a minimum current DoD Secret Clearance (5 years for investigation/reinvestigation)
- 1-3 years of experience providing tier 1 helpdesk/phone support
- Capable of providing incident, request, change, configuration, and asset management support via phone, email, web, and other channels necessary to users in the areas of e- mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed.
- Responsible, professional, reliable and able to work with little or no supervision is critical
- Excellent written and oral communication is critical
- ITIL and HDI certified (big plus)
- Remedy ticketing experience (big plus), open to other ticketing systems