Our client has an immediate 6+ month contract opportunity for an Enterprise Information Services (EIS) Telecom Management Analyst to support a long-term government contract. The EIS Telecom Management Analyst will be primarily responsible for management of WAN and Internet provided services including establishing and maintaining IT and digital communication infrastructure, including wireless or LAN networks. The EIS Analyst will also support ordering, implementation coordination and provisioning of network services and components. In addition, management of network moves, add and changes. The EIS Analyst will work closely with the WAN and Internet service providers. The support will include but not limited to the following:

The position is primarily remote, but the candidate will need to be in the DMV area as there are circuit-related actions tied to the agency's FPB.

Support will include the following:

• Work with WAN and Internet service providers and the Network Operations team to resolve WAN and Internet service incidents in compliance with contract SLA requirements. This includes performing network diagnostics and corrective maintenance tasks as required to troubleshoot and repair locally managed components, and initiate and track trouble tickets through service restoral
• Assist with the customer's Infrastructure Services transformation
• Assist the Government Team in ensuring required activities associated with systems integration is completed during EIS transformation
• Managing the agency's Managed Trusted Internet Connection (TIC/MTIPS) to include: Service management, monitoring and continuous improvement.
• Coordination of the installation, configuration, and administration of all network infrastructure and transport(s) including vendor provider Managed services, WAN Optimizers, Load Balancers, and QoS and CAR tracking/compliance
• Establishing WAN and Internet equipment maintenance schedules and provides customer notifications for pending maintenance dates.
• Monitoring and reporting on network and Internet circuit utilization
• Maintaining detailed and accurate online network documentation including inventories, policies, procedures, configuration, and network topology with up-to-date network architecture diagrams
• Providing network configuration support including maintaining a telecom circuit inventory, including addresses and configuration information for all sites and services
• Working hand-in-hand and in partnership with WAN and Internet services providers for circuit ordering, provisioning, activations, upgrades, maintenance, and management
• Produce system engineering and technical documentation, develop master schedules, design related dashboards, and establish overarching best practices and processes
• Assisting in validating network service provider invoices including providing recommendations for outage credits and projecting future budget needs
• Assisting with DOL/OMB mandates and Data Calls as applicable

Required Skills

- Bachelor's Degree from an accredited college or university in Network Engineering, Telecommunications, or Computer Science required, equivalent years of experience will be considered in lieu of degree
- Able to obtain a government Public Trust
- At least seven (7) years’ experience working in the communications/cable/IT industry required
- ITIL, PMP, and/or CCNA Certifications are preferred
- Strong background and knowledge of Cisco network infrastructure devices, e.g. router and switches, to include device configuration and deployment, and systems level troubleshooting and optimization.
- Understanding of TCP/IP, VLANS and data communications protocols and technology such as IPV4, IPV6, MPLS, BGP, OSPF, EIGRP, SD-WAN, MTIPS, TIC 3.0 and time division multiplexers (TDM)
- Ability to convey technical concepts to non-technical executives and managers
- Organizational Skills (ability to organize large amounts of data in a logical manner)
- Excellent Troubleshooting Skills and usage of tools such as ping, telnet and trace route
- Excellent Troubleshooting Skills and usage of tools such as ping, telnet and trace route
- Strong communication skills are required
- Excellent documentation skills are required
- Availability to troubleshoot and resolve issues during off-work hours and/or extended hours when outages or projects required