Business Analyst (ServiceNow, Remote)

100% remote opportunity for a ServiceNow Business Analyst that currently resides in one of the following states: Wash DC, MD, VA, DE, WV, NC, PA, FL, NJ, NY, TX AND is open to becoming a FTE employee to our client, a major Healthcare Insurance organization, within 12 months of the assignment starting. The ServiceNow Business Analyst will assist our client in researching, developing, and clarifying development enhancements to the ServiceNow platform. S/he will capture business requirements in a form of agile stories, and ensures business stakeholder concurrence prior to handing off the requirements to ServiceNow developers for work. Responsibilities Include:

-Service Management Transformation projects
- Service Management Implementations
- Assists in gathering core configuration requirements, translate these into design model and manage the overall Implementation process In cooperation with developers,
- Captures customers and service providers requirements into stories, solution the approach and manage the overall implementation process in cooperation with developers.
- Service Management Remediation projects
-Assisting Delivery teams to rectify issues and improve service delivered to the customers against ServiceNow Platform.

Required Skills

- Minimum of 8 years as a Business Analyst with at least 2 years of ServiceNow experience / knowledge. Must have at least 2 modules of ServiceNow expertise.
-BS Degree is preferred but in lieu of a degree, 4 years of additional experience is acceptable (12 total)
-Experience in IT Service Management design, transition or operations processes
-Experience in business analysis and configuration or administration of 2+ modules of ServiceNow Platform
- Understanding Scrum Methodology
-Expert organizational and time management skills with the ability to prioritise, self-starter able to work independently with minimum of supervision
- Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members
-Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts,
- Decompose high-level information into details
- Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members
- Demonstrate experience in communicating across all levels of an organization, at the most senior levels

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Anticipated Start Date

Monday, May 27, 2024

Job Type


Anticipated Duration

12 month T2P

Date Posted

Friday, May 3, 2024

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Elite Technical Services, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.