ITIL Change Manager

Immediate opportunity for a ITIL Change Manager to support our client, a major Healthcare Insurance organization! The selected candidate will lead the process support and serves as a technical resource in complex process development, troubleshooting, process optimization, and scaling up initiatives. The selected candidate will be responsible for the creation of baseline process maps, identifies inefficiencies, and re-designs and re-imagines the process to deliver superior customer experiences.


o Reports and escalates to the ITSM Manager
o Manage and evolve the ITIL Change Management process and governance.
o Drives the Change Management practice from a strategic and tactical perspective to understand requirements.
o Analyzes current assessments, operational efforts and provides recommendations for improvements to all operational processes.
o Designs and develops Change Management best practices for the organization, including managing Change Advisory Board meetings.
o Develops collaborative project plans for best implementation and adoption of a Service-oriented approach for Change Management.
o Drives steady state and continuous improvement in the ITSM operations support of the organization.
o Participates in other related valued discussion to understand requirements and ITSM operations management.
o Proactively identifies Change Management solutions and engages other department stakeholders to ensure they are comprehensive.
o Documents process, procedures, and work instructions
o Contributes to Change Management needs for the organization.

Although this position is 100% remote, we are seeking candidates that currently reside in one of the following states: DC, MD, VA, WV, NC, PA, DE, NY, NJ, TX, FL.

Required Skills

-Education Level: Bachelor's Degree Required (In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.)
-Experience: 8 years of total experience required, with a minimum of 3 years of Change Management experience with 1 year of lead experience.
-ITIL Certification (version 3 or 4) is required
-Seeking candidates stemming out of the HW/Infrastructure side of technology
- ServiceNow = Required, 1 year a min
- Seeking candidates with a track record of incident management, process governance and identifying/enacting process changes/enhancements solutions within an IT environment (critical experience)
-Must have strong documentation skills
-Ability to motivate others and foster a culture of continuous improvement and agile execution
-Ability to exercise independent judgment in methods, techniques, and evaluation criteria.
-Knowledge of process improvement techniques.
-Knowledge of process mapping and documentation techniques.

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Anticipated Start Date

Monday, March 11, 2024

Job Type


Anticipated Duration

12 month T2P

Date Posted

Friday, February 16, 2024

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Elite Technical Services, Inc. participates in the E-Verify program to confirm the employment eligibility of all persons hired. This means that we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Elite Technical Services, Inc. will not use E-Verify to pre-screen job applicants.

Elite Technical Services, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.