Immediate opportunity for a ITIL Change Manager to support our client, a major Healthcare Insurance organization! The selected candidate will lead the process support and serves as a technical resource in complex process development, troubleshooting, process optimization, and scaling up initiatives. The selected candidate will be responsible for the creation of baseline process maps, identifies inefficiencies, and re-designs and re-imagines the process to deliver superior customer experiences.

KEY RESPONSIBILITIES:

o Reports and escalates to the ITSM Manager
o Manage and evolve the ITIL Change Management process and governance.
o Drives the Change Management practice from a strategic and tactical perspective to understand requirements.
o Analyzes current assessments, operational efforts and provides recommendations for improvements to all operational processes.
o Designs and develops Change Management best practices for the organization, including managing Change Advisory Board meetings.
o Develops collaborative project plans for best implementation and adoption of a Service-oriented approach for Change Management.
o Drives steady state and continuous improvement in the ITSM operations support of the organization.
o Participates in other related valued discussion to understand requirements and ITSM operations management.
o Proactively identifies Change Management solutions and engages other department stakeholders to ensure they are comprehensive.
o Documents process, procedures, and work instructions
o Contributes to Change Management needs for the organization.

Although this position is 100% remote, we are seeking candidates that currently reside in one of the following states: DC, MD, VA, WV, NC, PA, DE, NY, NJ, TX, FL.

Required Skills

-Education Level: Bachelor's Degree Required (In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.)
-Experience: 8 years of total experience required, with a minimum of 3 years of Change Management experience with 1 year of lead experience.
-ITIL Certification (version 3 or 4) is required
-Seeking candidates stemming out of the HW/Infrastructure side of technology
- ServiceNow = Required, 1 year a min
- Seeking candidates with a track record of incident management, process governance and identifying/enacting process changes/enhancements solutions within an IT environment (critical experience)
-Must have strong documentation skills
-Ability to motivate others and foster a culture of continuous improvement and agile execution
-Ability to exercise independent judgment in methods, techniques, and evaluation criteria.
-Knowledge of process improvement techniques.
-Knowledge of process mapping and documentation techniques.