Technical Writer

Our client, an IT Services organization supporting commercial and federal clients, is seeking a Technical Writer to work with the customer's IT department and help oversee a transition by interfacing with the team, documenting existing network architecture, and reviewing/documenting existing processes.

The initial contract is for 3 months with the potential to extend based on job performance and business needs. The selected Technical Writer will be required to work onsite Monday to Friday in Boston, MA.

- Produce technical documentation of the current network.
- Document network services in the Customer ServiceNow CMDB (Configuration Management Database) with other ServiceNow functional aspects such as Service planning, Incident Management, Change management and Knowledgebase.
- Work with the current team and network manager of curate all current documentation and produce new documentation that weaves together a cohesive narrative and picture of the current network architecture and configuration

Required Skills

- Must be US Citizen due to client requirement
- Bachelor-s degree in related field
- Minimum 5 years of experience in technical writing
- Prior IT knowledge and experience required
- Should be familiar with network terminology and be fluent such that they can converse easily with the network team around technical elements.
- Experience with Microsoft Office including Visio and Cisco products
- Expert communicator with ability to converse with technical team and communicate technical elements to a nontechnical audience
- Able to work onsite Monday to Friday

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Boston, MA



Anticipated Start Date

Monday, May 13, 2024

Job Type


Anticipated Duration

3 months

Date Posted

Thursday, April 25, 2024

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Elite Technical Services, Inc. participates in the E-Verify program to confirm the employment eligibility of all persons hired. This means that we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Elite Technical Services, Inc. will not use E-Verify to pre-screen job applicants.

Elite Technical Services, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.