Our client, a major Entertainment Cruise line Company is seeking a Business Analyst with good ServiceNow for a 6-12 month contract. The ServiceNow Business Analyst will assist our client in researching, developing, and clarifying development enhancements to the ServiceNow platform. S/he will capture business requirements in a form of agile stories, and ensures business stakeholder concurrence prior to handing off the requirements to ServiceNow developers for work. Responsibilities Include:
-Service Management Transformation projects
- Service Management Implementations
- Assists in gathering core configuration requirements, translate these into design model and manage the overall Implementation process In cooperation with developers,
- Captures customers and service providers requirements into stories, solution the approach and manage the overall implementation process in cooperation with developers.
- Service Management Remediation projects
-Assisting Delivery teams to rectify issues and improve service delivered to the customers against ServiceNow Platform.
- Minimum of 3 years as a Business Analyst with at least 1 years of ServiceNow experience / knowledge.
-BS Degree is preferred
-Experience in IT Service Management design, transition or operations processes
-Experience in business analysis and configuration or administration of 2+ modules of ServiceNow Platform
- Understanding Scrum Methodology
- Must be a self-starter able to work independently with minimum of supervision
- Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members
-Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts,
- Decompose high-level information into details
- Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members
Remote,
1
Monday, June 10, 2024
Contract
6-12 months
Thursday, May 30, 2024
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