Business Analyst (MS Dynamics 365 CRM)

Elite Technical is seeking a Business Analyst that has successfully supported a project surrounding Microsoft Dynamics 365 CRM as a Business Analyst! The Business Analyst will assist our client in researching, developing, and clarifying development enhancements to the Microsoft Dynamics 365 CRM platform. S/he will capture business requirements in a form of agile stories, and ensures business stakeholder concurrence prior to handing off the requirements to developers for execution. Responsibilities Include:

-Service Management Transformation projects
- Service Management Implementations
- Assists in gathering core configuration requirements, translate these into design model and manage the overall Implementation process In cooperation with developers,
- Captures customers and service providers requirements into stories, solution the approach and manage the overall implementation process in cooperation with developers.
- Service Management Remediation projects
-Assisting Delivery teams to rectify issues and improve service delivered to the customers against Microsoft Dynamics 365 CRM Platform.

This position is a hybrid opportunity (2x per week in NYC) and is a contract to permanent opportunity with our customer who is supporting a government entity in NYC. Want to learn more? Then you should contact Elite Technical right away!

Required Skills

- Minimum of 8 years as a Business Analyst with at least 2+ years of Microsoft Dynamics 365 CRM experience / knowledge.
- Expert understanding of business analysis core competencies (requirements gathering/writing, user stories, etc...)
- Prior experience working in a large scale setup of multiple teams and handling multiple tracks
- Knowledge of the software development standards and practices is required
- Outstanding writing abilities to produce business functional requirements documents, user interface specifications, use cases, user stories, and/or data dictionaries
- Strong demonstrated analytical skills applied to business software solutions maintenance and/or development.
- Strong process analysis skills
- Strong process documentation skills
- Excellent communication/writing skills
- Understanding Scrum Methodology
-Expert organizational and time management skills with the ability to prioritise, self-starter able to work independently with minimum of supervision
- Interpersonal skills, to help negotiate priorities and to resolve conflicts among project stakeholders; such as clients and internal team members
-Strong analytical skills are needed to critically evaluate the information gathered from multiple sources, reconcile conflicts,
- Decompose high-level information into details
- Facilitation skills to assist gathering requirements in workshops and provide training to clients and internal team members

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Remote, New York, NY



Anticipated Start Date

Monday, July 15, 2024

Job Type


Anticipated Duration

6 months T2P

Date Posted

Monday, June 10, 2024

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Elite Technical Services, Inc. participates in the E-Verify program to confirm the employment eligibility of all persons hired. This means that we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Elite Technical Services, Inc. will not use E-Verify to pre-screen job applicants.

Elite Technical Services, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.