Call Center Supervisor

Elite Technical is currently seeking a Call Center Supervisor for our client, a Healthcare Organization, in the Anne Arundel County, MD area. The selected Supervisor will join our clients Membership Services Department. The priority of the supervisor is to make sure incoming calls from members and providers of service regarding benefits, eligibility, and claims submission information calls are answered completely and in a timely manner.

Primary Accountabilities include:
- Meet given objectives for telephone abandonment rate, blockage rate and wait time as set forth by OPM and the Health Plan.
- Meet given objectives for accuracy measurements set forth upper management
- Meet given standards for volume of telephone calls.
- Administer Plan personnel policies accurately and equitably.
- Complete assignments/reports on a timely basis.
- Other duties as assigned.

What you can expect:
- Stable organization with employee longevity and stability.
- Competitive salary and benefits package

If you, or someone you know, is interested in learning more about this exciting, full-time employment opportunity, please contact Elite Technical Immediately!

Required Skills

- Able to work a 10:30am to 7:00 pm shift 1-2x per week.
- AA degree (or commensurate experience) preferred.
- Three (3)+ years experience in supervisory/work-leader capacity within a call center environment (10-20 reps ideal)
- Three (3)+ recent years of health insurance customer service experience (Required)
- Skills in decision-making and problem-solving.
- Good verbal and written communication skills.
- Motivational/leadership skills.

Apply Now

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Glen Burnie, MD



Anticipated Start Date

Monday, July 15, 2024

Job Type

Direct Hire

Anticipated Duration

Direct Placement

Date Posted

Tuesday, June 11, 2024

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Elite Technical Services, Inc. participates in the E-Verify program to confirm the employment eligibility of all persons hired. This means that we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Elite Technical Services, Inc. will not use E-Verify to pre-screen job applicants.

Elite Technical Services, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.