Technical Business Analyst

Our Client is seeking a Technical Business Analyst to provide Toll Operations support as a business or technical analyst. Additionally, you will assist the task lead in a program to ensure intellectual property is captured and processed.

The selected BA will be required to work onsite Monday to Friday.


- Support of the UX/UI/CX effort to enhance the user experience and interface for customer service representatives.
- Support of the effort to ensure IT standards compliance for TransCore and other toll operations contracts.
- Support Tolling Operations during the development of a unified back office system.
- Support the UX/UI/CX business transformation.
- Support delivering Natural Language IVR to maximize self-service.
- Support the implementation of ALPR and vehicle fingerprinting technologies and finding innovative solutions to streamline and automate license plate identification.
- Support the Data Migration for tolling back office.

Required Skills

- Minimum 3 years of BA experience
- Experience in performing and analyzing process, procedures, and systems related to tolling operations.
- Must have excellent communication skills (written and verbal)
- experience with tolling operations is a plus

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Middletown, PA



Anticipated Start Date

Monday, June 17, 2024

Job Type


Anticipated Duration

1 year

Date Posted

Friday, June 14, 2024

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Elite Technical Services, Inc. participates in the E-Verify program to confirm the employment eligibility of all persons hired. This means that we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Elite Technical Services, Inc. will not use E-Verify to pre-screen job applicants.

Elite Technical Services, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.