IOS Device Support Technician

Our client, an IT Services organization supporting commercial and federal clients, is seeking 2-3 an on-site IOS Device Support technicians to help enroll 2500 devices as part of their customer's on-going InTune Migration.

The position is 100% onsite. The initial contract is for about 3 months (400 hours) with the potential to extend based on job performance and business needs.

The Device Support Technicians will assist in resetting an entire fleet of iOS devices for the end-customer. Following a predefined checklist of steps, the Technicians will backup, wipe, and restore the iOS devices for the customer's employees. The process takes about 25 minutes per employee. Employees will book appointments with the Technician to have their devices reset.

* Migrate all customer user devices according to defined procedure in SOP
* Utilize scheduling platform to schedule appointments with all users
* Provide excellent and efficient customer service to all users

Required Skills


*1-3 years of experience in a similar role, like Help Desk or Technical Support
*Experience with supporting iOS devices
*Excellent customer service skills and the ability to provide calm, friendly assistance to customer staff
*Willingness to follow the restore protocol exactly

Apply Now

Return to Search Results

Have a Question?


Highland, CA



Anticipated Start Date

Monday, July 8, 2024

Job Type


Anticipated Duration

3 months

Date Posted

Wednesday, June 19, 2024

Know someone who would be a good fit? We pay for referrals!

Share this job:

Call 800-ELITE-50
Reference #11431

Elite Technical Services, Inc. participates in the E-Verify program to confirm the employment eligibility of all persons hired. This means that we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Elite Technical Services, Inc. will not use E-Verify to pre-screen job applicants.

Elite Technical Services, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.