Customer Service Representative

We are hiring multiple Customer Service Representatives (CSRs) in SW Washington DC to support a health insurance organization through their open enrollment season. The contract will start on Friday Oct 5th, 2018 with training and run through the enrollment season (Mar. - April 19'). After completing training the CSRs will be implementing service and customer retention strategies through telephone interactions and written transactions which may include; member enrollment, interpretation of benefits, upgrades and coordination of benefits. There's potential for multiple extensions and the possibility of conversion to employment in our client's organization.

Tasks and activities include:
* Responds to telephone inquiries and written inquiries
* Help client interpret contract language
* Executes enrollment transactions
* Collaboration with medical experts
* Determine need for managed care initiatives
* Examines claims to identify key elements
* Calculates deductibles
* Follow through on overpayments OR underpayments
* Apply an expert ability to analyze client needs
* Identifies clients who are eligible or in need of managed care interventions
* Documentation of all client encounters

Required Skills

* Thrive in a Quality/Production driven environment
* Ability to defuse an irate customer via phone
* Customer Service Representative (CSR) 1+ year experience
* Handle high call volume (Call Center env. is a plus)
* Health care / Health Insurance experience
* Medical terminology / Medical information
* Skilled PC User - navigate between applications
* MS Office and learn production software
* Knowledge of CPT, HCPCS, and ICD-9 / ICD-10 codes is a BIG PLUS

Our client is an exceptional organization servicing the Federal Marketplace offering Health Insurance. They are experiencing accelerated growth and have a track record of integrating Professionals into the organization and providing opportunities for career growth and advancement. This is an opportunity to take advantage of your Health Insurance and CSR capabilities to grow your career to new levels. Are you interested in learning more? If so, please contact Elite Technical for immediate consideration.

Apply Now

Return to Search Results

Have a Question?


Washington, DC



Anticipated Start Date

Friday, October 5, 2018

Job Type


Anticipated Duration

6 months+

Date Posted

Monday, August 6, 2018

Know someone who would be a good fit? We pay for referrals!

Share this job:

Call 800-ELITE-50
Reference #8770

Elite Technical Services, Inc. participates in the E-Verify program to confirm the employment eligibility of all persons hired. This means that we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Elite Technical Services, Inc. will not use E-Verify to pre-screen job applicants.

Elite Technical Services, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.