Elite Technical is seeking a network control specialist for a long-term position with a highly regarded company in Melbourne, FL. Due to the nature of the work to be performed and the environment in which the selected candidate will work, any candidate seeking consideration for this position must be a U.S. citizen with the ability to obtain and maintain, at a minimum, a Public Trust suitability clearance.
-Provide technical support for large private communications network.
-Handle first line of support for customer and field calls into an operations center.
-Log calls and perform preliminary investigations into reported network issues.
-Create trouble tickets and initiate workflow for problem resolution.
-Monitor, analyze, and troubleshoot network problems within an operations center utilizing network management and monitoring tools.
-Employs various test methods used to remotely analyze fractional Enterprise Data networks including fractional T1; T3; T3; Ethernet; IP; and RF.
-Interprets equipment alarms in the network on premise equipment or telco's network and move forward towards service restoration.
-Resolve problems using internal and external groups as needed to correct trouble on the network and interact with the customer.
-This position is part of a 24x7 network control environment. Shift and workday flexibility is required.
-Bachelor's degree in Telecommunications Engineering, Networking, Information Technology or related field, or related experience.
-Previous experience in telecommunication call centers.
-Prior experience required in maintaining high service levels in a demanding customer support services environment.
-2+ years of experience that requires physical layer and routed technologies experience.
-2+ years of experience with Network Management systems and tools.
-2+ years of experience in remote maintenance and repair of the following network equipment.
Preferred Additional Skills
-2+ years of experience networking technologies experience with RF, SONET and Time Division Multiplexing.
-Experience in UNIX and Remote Access solutions is a plus.
-Experience with call center phone systems and ability to work in a fast-paced environment.
-Ability to support short-term emergency evacuation to local or remote backup facilities.
Monday, August 26, 2019
Monday, August 5, 2019
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