Customer Service Representative

We are hiring multiple Customer Service Representatives (CSRs) in SW Washington DC to support a health insurance organization through their open enrollment season. After completing the necessary training, the CSRs will be implementing service and customer retention strategies through telephone interactions and written transactions which may include; member enrollment, interpretation of benefits, upgrades and coordination of benefits. Tasks and activities include:

* Respond to high volume call center support from members seeking healthcare insurance support and guidance
* Executes enrollment transactions
* Collaboration with medical experts
* Determine need for managed care initiatives
* Examines claims to identify key elements
* Apply an expert ability to analyze client needs
* Identifies clients who are eligible or in need of managed care interventions
* Documentation of all client encounters

First day virtual orientation is scheduled for Fri Aug 14. These positions will be remote/work-from- home opportunities until the COVID-19 pandemic is over. Our client is an exceptional organization servicing the Federal Marketplace offering Health Insurance. This is an opportunity to take advantage of your Health Insurance and CSR capabilities to grow your career to new levels. Are you interested in learning more? If so, please contact Elite Technical for immediate consideration.

Required Skills

* Must have a High School Diploma or equivalent G.E.D
* Two (2)+ years of High Volume Inbound Call Center support experience
* Outbound calling considered a plus
* Thrive in a Quality/Production driven environment
* Ability to defuse an irate customer via phone
* Proven experience/successes within a high call volume
* Healthcare / Health Insurance experience considered a plus
* MS Office (Outlook, Excel Word) is required
* Knowledge of CPT, HCPCS, and ICD-9 / ICD-10 codes is a BIG PLUS

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Washington, DC



Anticipated Start Date

Friday, August 14, 2020

Job Type


Anticipated Duration

6 months+

Date Posted

Thursday, July 2, 2020

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Elite Technical Services, Inc. participates in the E-Verify program to confirm the employment eligibility of all persons hired. This means that we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Elite Technical Services, Inc. will not use E-Verify to pre-screen job applicants.

Elite Technical Services, Inc. is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.